Return Policy

You may return your equipment within 30 days of the ship date if it has not been used. If the item(s) sold are not damaged, the buyer would be responsible for a 25% restocking, shipping and credit card charges. Special order items are not returnable. Refunds will be paid to the customer in the form of a check. MUST call in advance for return authorization. If you have other questions, please call us toll free at 1-800-550-0706 between the hours of 8:30 AM and 5:00 PM Eastern Time.

Shipping

Orders placed before 1pm EST will be shipped same day, if the item is in stock. Shipping may take 1-5 business days depending on the location of the ship to address.

Shipping differs for each item. Most popular items are free shipping. Hawaii and Alaska do not receive free shipping. There is a $85 freight surcharge for the following states: AZ, CA, ID, NV, NJ, NY, OR, UT, WA.

Freight cost does not include "inside delivery". Please call 1-800-550-0706, for more information.

Damaged During Shipping

Shipments are inspected before shipping, however on occasion a shipment may be lost or damaged in transit. At the time your shipment is received, it is your responsibility to follow these guidelines.

Before you sign the delivery receipt (bill of lading) and before the driver leaves:

• Verify the number of items
• Open, unpack and thoroughly inspect your shipment for any damage
• If damage or shortages are discovered, you must make a notation on all copies of the freight bill describing the damage or shortage in detail
• It is your right to refuse any shipment that shows signs of damage or shortage at the time of delivery (call Consolidated Foodservice if possible before doing so)
• If the driver demands to leave before all portions of your shipment have been inspected, note on the delivery receipt near your signature that the driver would not allow inspection

Concealed damage:

• Save all shipping cartons and packaging materials
• Immediately request an inspection by the carrier and file a freight claim

All shortages and damage deliveries must be telephoned to Consolidated Foodservice within 24 hours of receipt of shipment.

Liftgate

Liftgate is optional. We recommend liftgate for customers who do not have a loading dock. Liftgate enables the trucker to bring your equipment off the freight truck to the ground.

Warning! Some products can weigh several hundred pounds, which could cause serious injuries if not brought to the ground by the liftgate. We recommend liftgate for orders over 100lbs.

Manufacturer Warranty's

True Manufacturing

Hoshizaki

Your Email and Personal Information

We do not and will never share or sell any customer information to any third party companies.

Payment Types

ConsolidatedFoodservice.com accepts MasterCard, Visa, American Express, Discover, checks, check by phone, money orders, cashier's checks, and wire transfer.



Our remit-to address:

Consolidated Foodservice
11206 Ampere Ct
Louisville, KY 40299

Security

At ConsolidatedFoodservice.com all your personal information is automatically protected by a High-grade Encryption Secure Sockets Layer (SSL) which is one of the highest security levels available.